At Judo, we're more than just a business bank – we're pioneers in redefining business banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a challenger spirit, we're dedicated to revolutionising business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began in 2016 with a bold vision and a PowerPoint slide, driven by a desire to challenge the status quo in an industry dominated by the major players. In just a few short years, we've grown exponentially, establishing ourselves as one of the fastest-growing new banks globally, with 27 offices spanning the nation.
At the heart of our ethos lies a commitment to supporting Australian SMEs, placing our people and customers front and centre in everything we do. Our agility and adaptability enable us to say 'yes' when other banks say 'no', making it easier for our customers to secure the funding they need, precisely when they need it. We take immense pride in our personal approach to banking, fostering diverse relationships and cultivating a collaborative culture within our team.
Our culture – come and join a multi-award-winning place to work
We firmly believe that culture eats strategy for breakfast, lunch, and dinner and the most important investment we can make is in our people. Our Values of trust, teamwork, accountability and performance underpin the foundation of our culture.
We're not your average bank. Judo was built from the ground up, with one purpose: to be the most trusted SME business bank in Australia. We made sure to cultivate a space where bureaucracy is left at the door - where our customers come first with relationships at the core of what we do. We aspire to think differently, inviting new ideas, and creating a space where everyone feels like they belong because we know that it's our unique differences that make us collectively stronger.
We are thrilled to be externally recognised for our unique culture too! We were awarded the #1 ranking in LinkedIn’s Top Companies in Australia list as well as named in the AFR’s BOSS Best Places To Work list for 2 years in a row. We’re also super proud to be included in the 2024 HRD Australia 5-Star Employers of Choice list.
Our people and our culture are truly our secret sauce.
Job Description
Now, about this role…
If you love:
Looking after customers, especially over the phone, driving advocacy with every interaction, and showing you really care
Solving problems and being involved in delivering solutions
Having a high attention to detail and doing what you say you will
Using your exception communication skills, particularly over the phone
Working in a diverse workforce where you can bring your own capabilities, experiences, and knowledge to help build the foundations of Judo
Then this just might be…
Your dream job:
Looking after our customers regardless of how they contact us – particularly via phone, as 95% of your time will involve phone-based interactions
Being passionate about helping customers, providing the right level of support and confidently resolving any queries they may have over the phone or other channels
Being a natural problem solver and people person, you’ll be able to communicate well with stakeholders, customers and colleagues
Using your great written communication skills and striving to provide a high level of accuracy in all your interactions
Prioritising your work and ensuring we do what we say we’re going to do for customers and the Judo team - asking for help when needed
Being diligent, conscientious and professional when dealing with customers and representing Judo’s brand - showing resilience and confidence in your phone interactions
Helping when things go wrong and supporting strategic, operational, and tactical projects as required
Handling objections and being able to deal with challenging situations in a positive manner
Being able to make a difference and being accountable for your performance to help us achieve our key business metrics
Using your knowledge of digital services to help customers with applications and digital banking questions
Contributing to continuous improvement goals, identifying opportunities for operational and service improvements, and helping us refine how we work
Managing the operational and administrative tasks associated with working in a contact centre
Thriving in a collaborative, team-based environment while also being comfortable working autonomously - and helping build a fun work environment
Desired Skills and Experience
A little bit about you…
The skills you’ve picked up along the way:
A fast learner - we’re fast-moving and changing all the time, and your ability to adapt will be essential
An excellent communicator with strong attention to detail, especially over the phone
The ability to problem solve and think on your feet
Providing speedy resolutions to customers and following up when needed
A drive to improve things and change processes to improve the customer experience
Your life pre-Judo:
Experience working in a Contact Centre environment is essential - ideally within the banking/financial services space, where phone-based communication was a key component of your role
Goal orientated, and always geared towards achieving them
Passionate about the customer and providing the best possible service to them
At Judo, our culture sets us apart:
Our Values:
Accountability: Make decisions and own them. Do what you say.
Performance: Strive to improve each day, surpassing yesterday's achievements.
Teamwork: We're not just a team; we're a champion team.
Trust: The cornerstone of our purpose and relationships.
We're seeking individuals who embody resilience, positivity, curiosity, hunger for success, adaptability, passion, courage, decisiveness, and a hands-on approach.
What our team members say about us:
Our people are empowered to make decisions, take ownership, and contribute to a collaborative environment. Bureaucracy is non-existent as we focus on collective success. At Judo, diversity isn't just valued; it's celebrated. We're committed to creating an inclusive environment where everyone thrives, making us collectively stronger. Our team works tirelessly towards our purpose while enjoying the journey of revolutionizing Australian SME business banking.
Perks of joining us:
Additional 2 weeks of leave annually (that’s 6-weeks per year!)
Big life event leave
Home office setup allowance
Access to CU Health
Flexible work options, embracing a true hybrid model.
If this resonates with you, reach out - we'd love to hear from you.
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Please no agencies! We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly.
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