Judo Bank are on the lookout for the best of the best in customer service to join our Asset Finance Servicing Team.
Job Description
Who are we?
We’re Judo Bank. A purpose-built challenger bank, built on old-fashioned values like integrity, trusted relationships and an enterprising spirit. Born out of a desire to reinvent the craft of relationship banking for the Small to Medium Enterprise (SME) market, and to challenge the status quo in a market dominated by the four major banks. We started from a PowerPoint and a bold vision to make a difference in Australian business banking. In a few short years, we have grown significantly, and with offices around the country, Judo Bank is one of the fastest growing new banks in the world. We’re proud to support Australian SMEs and are a business built on trusted relationships, putting our people and customers at the centre of everything we do. Being agile and adaptive, we are purpose built to say yes, to make it easier for our customers to get the funding they need, when they need it. We pride ourselves on our personal relationships with customers, our diverse workforce and collaborative culture.
We deeply value diversity of background, experience and thought, and encourage First Nations people, LGBTIQA+ people, people from under-represented or minority backgrounds, people of all ages, and people living with disability to apply.
Now, about this role…
If you love:
Delighting customers both internally and externally
Collaborating with others to achieve the best result each and every time
Working in a diverse workforce where you can bring your own capabilities, experiences, and knowledge to help build the foundations of Judo
Then this just might be…
Your dream job:
Handling banker & customer queries in relation to customer’s accounts and other banking matters
Maintaining customer files by ensuring business processes are followed
Maintaining the utmost in customer service standards regardless of the context
Handling general administrative matters relevant to the position and team as required
Performing defined data entry/inquiry tasks; and/or Answering enquiries using a general knowledge of the services provided
Desired Skills and Experience
A little bit about you…
The skills you’ve picked up along the way:
A go-getter, someone who can learn and adapt quickly
Experience in a regulated environment e.g. Asset Finance/Equipment lending (highly desirable)
Outstanding verbal & written communication skills
Tech savvy
proficient computer skills across the MS Office Suite
exposure to tools such as Finesse and nCino are highly desirable
A problem solver with sound attention to detail
Friendly and proactive
Strong moral and professional outlook
Judo’s culture sets us apart…
Our Values
Accountability – make the decision and own it. Do what you say.
Performance – make today better, stronger and faster than yesterday.
Teamwork – we’re not a team of champions, we’re a champion team.
Trust – the foundation of our purpose and our relationships.
Our people are empowered to make decisions, take ownership, and have their say. Bureaucracy is left at the door and it’s all about the team. We are passionate about attracting, embracing and celebrating diverse talent. Judo is a place where everyone belongs, where our people and customers thrive because our unique differences make us collectively stronger. Our people work hard with our purpose in mind and have a lot of fun in the process – revolutionising Australian SME business banking and working in the best job they have ever had! We also recently placed first as LinkedIn's Top Company in 2023 and we are one of AFR's Best Places To Work in 2023.
Some of our Perks:
Additional 2 weeks leave each year
Yearly happiness allowance to spend on your health, family, a charity or whatever makes you happy (not your gas bill!)
Big life event leave
Home office set up allowance when you first start
Flexible work environment
And much, much more!
If this is the perfect fit for you, please reach out – we’d love to hear from you!
How Judo collects, uses, discloses, and manages the personal information you provide to Judo as part of the recruitment process is described here. By providing us with your personal information, you consent to such collection, use, disclosure, and management of it as described in that Statement.
.png)
.png)